Reference

How 33bm Handles Your Personal Data

This Privacy Policy covers what data 33bm collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our mobile lobby — and exactly how we store, use and protect it.

Account data protectedbKash, Nagad, Rocket wallet privacyNo data sold to third partiesYou can request your data anytimeMobile-first data handling

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REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is held, want to request a copy of your account information, or need to flag a concern about how we have handled your details, our support team is the right place to start. Reach us through any of the channels below.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply practical security measures to your account data — not just policy language. Here is how each area actually works when you use 33bm on your phone or browser.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and to remember your last lobby position. You can clear cookies from your browser settings; this will log you out but will not delete account data.

Account Security and Login

Your account login uses an OTP sent to your registered mobile number. We do not ask for your bKash, Nagad or Rocket PIN at any stage — if someone asks for it, that is not us.

Data Retention and Deletion

Account data is kept while your account is open. After closure, we retain only what applicable rules require us to hold. You may request deletion of the rest by contacting support with your registered mobile number.

Third-Party Sharing

We share data with payment processors — including the networks that handle bKash, Nagad and Rocket transactions — only to the extent needed to complete or verify a transaction. We do not sell your data.

What We Collect and Why We Collect It

33bm Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a 33bm account, we collect the information needed to verify your identity, process your payments and keep your account secure. This includes your name, contact details, and payment method identifiers — for example, the mobile number linked to your bKash, Nagad or Rocket

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wallet. We collect this data to confirm transactions, detect unusual account activity and respond to your support requests. We do not store full wallet credentials or PINs; payment confirmation happens directly through your wallet app. We also collect device and session data — browser type, operating
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system, IP address — when you access the lobby from your phone or desktop. This helps us understand how the platform performs across devices and identify any login anomalies. We retain account data for as long as your account is active and for a period after
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closure as required by applicable rules. If you withdraw consent or close your account, you can contact our support team to request deletion of data we are not legally required to keep. Availability of this platform and the scope of applicable data rules depend on your
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local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data at 33bm

Here are the questions we hear most often about how 33bm handles account and payment data. If your question is not covered here, reach out via live chat or the account help page.

We collect your name, registered mobile number, and payment method reference — for example, the mobile number linked to your bKash or Nagad wallet. We also collect device and session identifiers when you access the lobby.

No. We never store your wallet PIN or password. Payment confirmation happens inside your own wallet app. We only hold a transaction reference number to match your deposit to your account.

Yes. Contact our support team via live chat or email with your registered mobile number. We will provide details of the account data we hold, subject to verification of your identity.

We keep only the data that applicable rules require us to retain after account closure. Data we are not required to hold can be deleted on request — contact support to start that process.

We share data only with the payment processors that handle bKash, Nagad and Rocket transactions, and only to complete or verify those transactions. We do not sell your data to advertisers or data brokers.

Go to your account settings page and follow the mobile number update flow. You will need to verify the new number via OTP before the change takes effect. Contact support if you run into any issues.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ Info33Bm Banking

How 33bm Handles Your Personal Data

Contact Us About Your Privacy

How We Protect and Manage Your Information

Cookies and Session Tracking

Account Security and Login

Data Retention and Deletion

Third-Party Sharing

Common Questions About Your Data at 33bm

01 What personal data does 33bm collect when I open an account?

02 Does 33bm store my bKash, Nagad or Rocket PIN or wallet password?

03 Can I request a copy of the data 33bm holds about me?

04 How long does 33bm keep my account data after I close my account?

05 Does 33bm share my data with third parties?

06 How do I update the mobile number linked to my 33bm account?

Privacy Policy

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